Policies

Terms and Conditions

Bookings must be made by persons over the age of 18.

Party bookings are confirmed upon receipt of £50 deposit. Day visit bookings must be paid in full at time of booking. Event tickets must be paid in full at time of booking.

All visitors must read and adhere to Treetops Play and Party Café’s Rules of Play which are displayed on our website and in the play centre. It is the responsibility of the person who made the booking to ensure that these rules are adhered to at all times.

Any breach of the Terms and Conditions may result in the cancellation or termination of your booking. If any booking is cancelled or terminated due to this condition the person who made the booking shall remain liable for the charges due up until that time.

Web Browser Cookies

Most websites use cookies, as does Treetops Play and Party Cafe. Cookies are data files that are put on your computer and can identify you as a user of our website. Cookies offer insight into how people use our site, which allows us to improve the experience for our users.

Disabling cookies on your computer is straightforward and can be managed in your browser settings. You will be able to continue using our website, but you may not be able to use certain features

Confidentiality

This document outlines the data Treetops Play and Party Café collects from you and why and how you can query this data.

On our website, you will find contact forms for you to get in touch with us about for information or to request our services.

Treetops Play and Party Café processes all personal information provided in accordance with the General Data Protection Regulations (GDRP) 2018. For further information on how we process your personal information a copy of our Privacy Policy can be provided on request.

Treetops Play and Party Café Ltd may collect and use Users’ personal information for the following purposes:

  • To respond to enquiries, questions and / or other requests.
  • To improve the products and customer service we offer.
  • To improve our website.
  • To run a promotion, contest, survey or other website feature.
  • To send periodic emails
  • To inform customers about special offers, discounts and events provided by Treetops Play and Party Café.

If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

If you do not wish to be contacted by us, simply request to be removed from our contact list by emailing info@treetopsplay.co.uk.

 

Your data is held by: Treetops Play and Party Cafe

Company Number 08965974

info@treetopsplay.co.uk

+44 (0) 1942 587897

 

Third parties

We will not share your data with third parties.

Disclosing your data

Treetops Play and Party Café will never disclose any of your personal data unless it is compulsory to do so for legal reasons.

Changes to how we use your data

Whenever Treetops Play and Party Café changes the data it collects or to the processing of your data, we will notify you of these changes by updating this privacy policy document.

 

Data Protection Officer

Mrs Samantha Campbell

Managing Director

Last updated 07/09/2020

 

Refund Policy

Treetops Play and Party Café does not offer refunds for bookings. Parties and / or visits that cannot go ahead due to illness can be moved to a mutually convenient alternative date whenever possible. Party deposits are non—refundable.

Charges and Payment

Online bookings – a non-refundable £50 deposit to be paid by card

Telephone bookings – a non-refundable £50 deposit to be paid by card

Remaining balance is to be paid on the day by cash or card.

Cancellations

All booking cancellations must be made in writing by the named organiser of the party or visit giving 2 weeks’ notice.  In the event of the organiser cancelling the booking within the 2 weeks prior to the party date or failing to attend, the full balance must be paid. We do not offer refunds for cancelled parties or visits.

Treetops Play and Party Café reserves the right to refuse any entry or party booking or to terminate the booking for any reason. All monies paid in respect of a booking cancelled in accordance with this condition will be refunded but Treetops Play and Party Café will not be liable for any expenditure incurred or loss sustained directly or indirectly by the hirer as a result of the cancellation.

Parties

Minimum booking required of 12 children for standard party packages and minimum number of 20 for Exclusive Hire.

Total party numbers include birthday child

 

It is the responsibility of the group to arrive on time. Parties and events will begin and end at the specified time.

Please arrive no earlier than 15 minutes before booking time to allow set up.

All children must be signed in on arrival.

The person who booked the party is responsible for vacating the premises at the correct time to allow other customers to begin their session.

Staff must be informed of allergies before party date.

Only food purchased from Treetops Play and Party Café can be consumed on site.

The party organiser is permitted to bring their own birthday cake.

Call Treetops now on 01942 581897 for information or book your party online